Privacy Policy

Effective 2 November 2026

This Privacy Policy explains how fv777 collects, uses, stores, and protects personal information when you use fv777.co or the fv777 mobile app. By registering an account or continuing to use our services, you agree to the practices described here. If you disagree, please stop using the platform and contact us to close your account.

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1. Who We Are

fv777 operates an online sports betting and casino platform serving users in Bangladesh. Throughout this document, "fv777", "we", "us", or "our" refers to the platform operator. Our primary point of contact for privacy matters is [email protected].

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2. Data We Collect

We collect information in three main ways: directly from you when you register or transact, automatically when you use our platform, and from third-party services that help us operate.

Information you provide directly

• Full name, date of birth, and nationality
• Mobile phone number and email address
• bKash, Nagad, Rocket, or Upay account numbers linked to deposits and withdrawals
• Identity documents submitted for KYC verification (National ID Card, Passport, or Driving Licence)
• Profile preferences such as language and notification settings

Information collected automatically

• Device type, operating system version, and browser or app version
• IP address and approximate geographic location (city level)
• Session timestamps, pages visited, and in-game actions
• Cookie identifiers and analytics event data

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3. How We Use Your Data

fv777 uses your personal data for the following purposes:

• Creating and managing your fv777 account
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and Upay
• Verifying your identity and age before your first withdrawal, as required by our KYC policy
• Detecting and preventing fraud, money laundering, and underage gambling
• Providing 24/7 live chat and email support
• Sending transaction confirmations, security alerts, and account notifications
• Personalising game recommendations and bonus offers, including the welcome bonus and reload promotions
• Improving platform performance through aggregated analytics

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4. Legal Basis for Processing

We process your data on three legal grounds depending on the purpose:

• Contract performance — processing your registration, bets, and payments is necessary to provide the service you signed up for.
• Legal obligation — KYC checks and anti-fraud measures are legally required before we can process withdrawals.
• Legitimate interest — platform security monitoring and aggregate analytics, balanced against your privacy rights.

We do not use consent as the basis for processing essential account data. For optional marketing messages, we ask separately and you can opt out at any time from your account settings.

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5. Sharing Your Data

fv777 does not sell your personal information. We share data only in the following circumstances:

• Payment processors — your mobile number and transaction amount are shared with bKash, Nagad, Rocket, or Upay solely to complete your payment.
• Game providers — providers such as Pragmatic Play, JILI, Ezugi, and others receive a session token to load games; they do not receive your name, phone number, or payment details.
• Customer support tools — our live chat system receives your account ID and recent activity so agents can help you efficiently.
• Legal authorities — when required by a valid legal request, court order, or to prevent fraud or harm.

All third parties are contractually bound to use your data only for the purpose we share it, and to maintain appropriate security standards.

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6. Cookies and Tracking

fv777 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. We use:

• Essential cookies — required for login sessions and security checks; cannot be disabled.
• Analytics cookies — aggregate data on page load times and game load failures, helping us improve reliability. No personally identifiable data is included.
• Preference cookies — store your chosen language and notification settings across sessions.

You can clear cookies through your browser or device settings. Disabling non-essential cookies will not affect your ability to bet or withdraw, but may reset your preferences on each visit.

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7. Data Retention

We keep your account data for as long as your account is active. After account closure, we retain transaction records and KYC documents for a minimum of five years to meet our legal and audit obligations. After that period, records are securely deleted or anonymised. Device and session logs are deleted after 90 days unless they form part of a fraud investigation.

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8. Security Measures

fv777 uses TLS encryption for all data transmitted between your device and our servers. Account passwords are stored as salted hashes and are never readable by staff. Access to production data is restricted to a small number of authorised engineers and is logged. Payment-related data is handled only by our licensed payment processor partners.

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9. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Correct inaccurate or incomplete information in your profile
• Ask us to delete your account and associated data, subject to legal retention requirements
• Opt out of marketing communications at any time via account settings
• Request that we restrict how we use your data while a complaint is being investigated

To exercise any of these rights, email us at [email protected] with the subject line "Privacy Request" and your registered mobile number. We will respond within 10 business days.

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10. Minors

fv777 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If KYC verification reveals that a user is under 18, we will immediately close the account and return any deposits, minus winnings, in line with our Terms and Conditions. If you believe a minor has registered, please contact us immediately.

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11. Changes to This Policy

We may update this Privacy Policy when our services change or when legal requirements are updated. When we make material changes, we will display a notice on the fv777 homepage for at least 7 days before the new policy takes effect. The "Last updated" date at the top of this page always reflects the most recent version. Continued use of fv777 after the effective date means you accept the revised policy.

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12. Contact Us

If you have any questions about this Privacy Policy or how fv777 handles your personal data, get in touch: