Responsible Gaming

Who Can Play

fv777 is open to players who are 18 years old or older. During registration, you confirm that you meet this age requirement. fv777 reserves the right to request age-verification documents — such as your National ID Card (NID), Passport, or Driving Licence — at any time. Accounts found to belong to minors will be closed immediately and any balance returned.

Responsible gaming at fv777 is not just a legal checkbox. It shapes how the platform is built — from deposit limits to the option to pause your account for weeks at a time.

Signs of Problem Gambling

Most people play for fun and set a budget before they start. But gambling can become a problem for some players, often without them noticing right away. Here are common signs to watch for:

• Spending more than you planned, or chasing losses to "win it back"
• Borrowing money from family or friends to fund your account
• Thinking about gambling during work, school, or when spending time with family
• Feeling anxious, irritable, or guilty after a session
• Missing meals, sleep, or important responsibilities because of gaming sessions
• Using gaming as the main way to cope with stress or personal problems

If two or more of these feel familiar, use the tools below or contact our support team right away.

Quick Self-Check

Ask yourself these questions honestly before your next session:

Account Control Tools

fv777 gives every registered player a set of tools to manage how much time and money they spend. All of these can be activated through Live Chat or by emailing [email protected]. Changes to limits that reduce spending take effect immediately. Changes that increase a limit require a 48-hour review period.

Deposit Limits

You can set a daily, weekly, or monthly deposit cap on your fv777 account. The minimum deposit is ৳100. Once you set a limit, you cannot deposit more than that amount in the chosen period — even if you have funds available in bKash, Nagad, Rocket, or Upay. To lower a limit, the change applies instantly. To raise a limit, you must wait 48 hours and confirm by email.

Example: if you set a weekly limit of ৳2,000, any deposit attempt above that remaining allowance will be declined until the week resets.

Cooling-Off Period

A cooling-off period temporarily restricts your account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed normally — your money stays yours. At the end of the period, your account reopens automatically unless you request a longer break.

This is useful if you had a frustrating session, feel emotionally stressed, or simply want a short break without permanently closing your account.

Self-Exclusion

Self-exclusion is a longer-term commitment. You can request a self-exclusion of 3 months, 6 months, 1 year, or permanently. Once active, fv777 will:

• Block you from logging in to your account
• Stop all promotional emails and notifications from reaching you
• Reject any attempt to open a new account under your name or phone number
• Process any outstanding balance withdrawals to your registered payment method

To request self-exclusion, contact our 24/7 Live Chat or email [email protected] with "Self-Exclusion Request" in the subject line. The exclusion becomes active within one hour of confirmation. A permanent exclusion can only be lifted after a minimum of five years and a formal review.

Underage Protection

If you share a device with children or younger family members, take these steps to prevent accidental access to fv777:

• Enable screen-time controls or parental locks on your phone (available in Android 7.0 and above, which is the minimum required to run the fv777 app)
• Never save your fv777 password in a shared browser
• Log out fully after every session
• Do not share your bKash or Nagad PIN with anyone

fv777 checks ages at registration and during KYC review (required before your first withdrawal). If you suspect a minor has accessed an account, contact support immediately — the account will be frozen while we investigate.

Getting Help

Seeking help is a sign of strength. If you think gambling is becoming a problem — for you or someone you know — these steps are available right now:

1. Contact fv777 support and ask us to apply a cooling-off or self-exclusion. We will do it on the call, no waiting.
2. Talk to a family member or trusted friend about what you are experiencing.
3. Reach out to a mental health professional or a gambling support helpline in Bangladesh.

fv777 staff are trained to handle these requests privately and without judgment. We will not try to offer you a bonus or persuade you to keep playing when you ask for help.

Contact fv777 Support

When you contact us about responsible gaming, keep your message clear: state your name, your registered mobile number, and exactly what you need — deposit limit, cooling-off, or self-exclusion. We will confirm the action by email once it is live on your account.